Description

Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.
Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction.
Maintain Records: Accurately document customer interactions and transactions in the CRM (Customer Relationship Management) system.
Product Knowledge: Develop a comprehensive understanding of company products/services to effectively assist customers.
Adherence to Procedures: Follow established procedures and guidelines to deliver consistent and high-quality service.
Upselling and Promotion: Identify opportunities to upsell products or services, contributing to revenue generation.