Call Center Agent

  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    June 11, 2024
  • Category:
    Customer Service
  • Gender:
    Male, Female, Other

JOB DESCRIPTION

Call Center Agent Job Opportunity in United Arab Emirates.

  • Industry: Public Relations
  • Career: Mid Career
  • Job Location: Dubai
  • Salary: AED 3001-3500
  • Experience: 1 – 2 Years
  • Job Type: Full Time
  • Gender: Any
  • City: Dubai

Description

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

How to apply?

Apply Apply for job
Disclaimer: Please do NOT pay any money to get a Job. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. Kindly inform us of any suspicious cases immediately.