Call Center Agent Job Opportunity in United Arab Emirates.
Hiring a Call Center Agent
Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints regarding product sales to customer service problems.
Researching required information using available resources.
Providing customers with the organization’s service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Processing forms, orders, and applications requested by the customers.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Managing administration, communicating and coordinating with internal departments.
Recording details of comments, inquiries, complaints, and actions taken