Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Answer incoming calls and respond to customer inquiries promptly and professionally

Make outbound calls to follow up on customer requests, surveys, or sales leads

Resolve product or service issues by clarifying the customer’s concern, determining the cause, and offering a solution

Maintain accurate records of interactions using call center software or CRM systems

Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction

Follow communication scripts and adhere to company procedures

Escalate complex or unresolved issues to the appropriate department or supervisor

Stay up-to-date on product knowledge, promotions, and company policies

Provide feedback to improve customer experience and call center processes