Call Center Agent

  • Salary:
  • Job type:
  • Posted:
    April 2, 2021
  • Category:
  • Gender:
    Male, Female, Other


Call Center Agent Job Opportunity in United Arab Emirates.

  • Industry: Other
  • Career: Mid Career
  • Job Location: Ajman
  • Salary: AED 4001-5000
  • Experience: 2 – 5 Years
  • Job Type: Full Time
  • Gender: Female
  • Street: Ajman
  • City: Ajman


Answering phones from customers professionally and responding to customer inquiries and complaints.
· Researching required information using available internal resources.
· Handling and resolving customer complaints regarding product sales to customer service problems.
· Processing applications in a timely and errorless manner
· Identifying, escalating priority issues and reporting to the high-level management.
· Routing inbound calls to the appropriate resources.
· Following up complicated customer calls where required.
· Completing call notes and call reports as necessary and updating them in the CRM.
· Obtaining and evaluating all relevant data to handle complaints and inquiries.
· Recording details of comments, inquiries, complaints, and actions taken.
· Managing administration, communicating and coordinating with internal departments.
· Other duties as assigned.

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