Call Center Agent

  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    June 14, 2021
  • Category:
    Customer Service
  • Gender:
    Male, Female, Other

JOB DESCRIPTION

Call Center Agent Job Opportunity in United Arab Emirates.

  • Industry: Advertising
  • Career: Unspecified
  • Job Location: Dubai
  • Salary: Unspecified
  • Experience: 1 – 2 Years
  • Job Type: Full Time
  • Gender: Any
  • Contact No.: 0561703419
  • Street: Deira
  • City: Dubai

Description

Call;

0561703419
0567859482

JOB DESCRIPTION

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.

How to apply?

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