Call Center Agent cum Sales Executive Job Opportunity in United Arab Emirates.
• Responsible for organizing and directing the daily activities within the call center operation.
• Supervise, train and guide call center agents to execute their tasks. Responsible for resolving problems and complaints.
• Monitor agents and supervise call center performance, as well as analyze reports.
• Prepare and develop schedules to control adequate staffing levels.
• Ability to provide a high-level of accuracy with excellent attention to detail
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• Excellent research and customer service problem solving skills required
• Experience with Word, Excel and Window