Customer Service Executive

  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    September 14, 2021
  • Category:
    Customer Service
  • Gender:
    Male, Female, Other

JOB DESCRIPTION

Customer Service Executive Job Opportunity in United Arab Emirates.

  • Industry: Facility Management
  • Career: Management
  • Job Location: Dubai
  • Salary: AED 4001-5000
  • Experience: 1 – 2 Years
  • Job Type: Full Time
  • Gender: Any
  • Street: BAY SQUARE
  • City: Dubai

Description

Required Customer Service Executive for a Maintenance company. With a Minimum of 3-4 years of professional experience in Maintenance (or) facility management (or) Real Estate / similar industry with below roles and responsibilities:

• Ability to handle Maintenance staff schedules.
• Knows how to use CRM systems and practices
• Knowledge about maintenance works (Electrical, Plumbing, Carpentry, and Painting) to guide client and staff accordingly.
• Support technical and M&E staff in effective and technically appropriate project planning, strategy development, and implementation against agreed work plans, ensuring projects represent effective strategies and innovative approaches based on evidence.
• Prepares quotations and contracts to clients for new projects, AMC, and renewals.
• Prepares closing notices for end projects.
• Provide first level contact and convey resolutions to customer issues
• Resolve customer complaints via phone, email, or social media
• Follow up with customers, provide feedback and see problems through to resolution
• Update customer data and produce activity reports
• Manage large amounts of incoming calls
• Utilize excellent customer service skills and exceed customers’ expectations
• Attracts potential customers by answering the service questions; suggesting information about other services.
• Build sustainable relationships of trust through open and interactive communication
• Advise on company information
• Inform customers of deals and promotions
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

How to apply?

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