Description

Job Description

Required Language: English, Filipino, Malayalam, Hindi.

· Greet all the customer

· Reach the given target on a daily basis

· Provides outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations

· Promotes and maintains positive relations with all loyal clients and new customer

· To be able to report to branch as per given schedule

· To be able to work in a timely manner

· Complies with all department and company policies and procedures

· Contributes to the fulfillment of department and company objectives and goals

· Performs as a team member in allocating and coordinating the work flow

· Handles workload and customer queries with patience and empathy and not let the work pressure reflect on the way when dealing with the clients

· Maintains proper records of all transactions, cancellations, and issues computer generated receipts to the customers

· Maintains an awareness of all promotions and advertisement

· Maintains a clean and orderly checkout of the counter

· Answers customer’s questions and provides information on procedures or policies

· Maintains good relationship with all customer

· Trains and mentor new employees

· Strictly follow the Anti-Money Laundering procedures as per company rules and regulations

· Responsible for protecting the privacy of their customers by not discussing financial matters outside, they are required to only release account information to authorized individuals

· Reporting to the Assistant Branch Manager

· Ensures zero tardiness and absences

· Ensure the cleanliness of the counter

· Make sure to give 100% commitment in all sales promotion.