Customer Service Executive Job Opportunity in United Arab Emirates.
Required Language: English, Filipino, Malayalam, Hindi.
· Greet all the customer
· Reach the given target on a daily basis
· Provides outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations
· Promotes and maintains positive relations with all loyal clients and new customer
· To be able to report to branch as per given schedule
· To be able to work in a timely manner
· Complies with all department and company policies and procedures
· Contributes to the fulfillment of department and company objectives and goals
· Performs as a team member in allocating and coordinating the work flow
· Handles workload and customer queries with patience and empathy and not let the work pressure reflect on the way when dealing with the clients
· Maintains proper records of all transactions, cancellations, and issues computer generated receipts to the customers
· Maintains an awareness of all promotions and advertisement
· Maintains a clean and orderly checkout of the counter
· Answers customer’s questions and provides information on procedures or policies
· Maintains good relationship with all customer
· Trains and mentor new employees
· Strictly follow the Anti-Money Laundering procedures as per company rules and regulations
· Responsible for protecting the privacy of their customers by not discussing financial matters outside, they are required to only release account information to authorized individuals
· Reporting to the Assistant Branch Manager
· Ensures zero tardiness and absences
· Ensure the cleanliness of the counter
· Make sure to give 100% commitment in all sales promotion.