Description

We are looking for a friendly, patient, and professional Customer Service Representative to handle customer inquiries and provide excellent service. The ideal candidate will ensure customer satisfaction by resolving issues efficiently and maintaining positive relationships.

Key Responsibilities:

Handle customer inquiries via phone, email, WhatsApp, or in person.

Provide accurate information about products and services.

Resolve customer complaints and issues in a timely and professional manner.

Maintain customer records and update information in systems.

Follow up with customers to ensure satisfaction.

Coordinate with internal departments to resolve customer concerns.

Meet service quality standards and performance targets.

Maintain a positive and professional attitude at all times.

Requirements:

Previous experience in customer service or a related role is preferred.

Strong communication and interpersonal skills.

Ability to handle customers calmly and professionally.

Basic computer skills (MS Office, CRM systems).

Good problem-solving and multitasking abilities.

Flexibility to work shifts if required.