Description

Greeting and welcoming guests upon arrival.
Checking guests in and out efficiently using the hotel management system.
Managing reservations, cancellations, and amendments.
Providing information about hotel services, local attractions, and transportation.
Handling guest inquiries, requests, and complaints professionally.
Managing telephone calls and email correspondence.
Ensuring the front desk area is neat and organized.
Collaborating with housekeeping and maintenance teams to fulfill guest needs.
Processing payments and maintaining accurate guest accounts.
Upholding high standards of customer service to ensure guest satisfaction.