Description

Greeting and welcoming guests
Managing reservations and confirmations
Handling check-in and check-out processes
Answering phone calls and emails
Providing information about hotel facilities and local attractions
Handling billing and payments
Addressing guest complaints or issues
Skills Usually Required:
Excellent customer service and communication skills
Good organizational and multitasking abilities
Basic computer skills (hotel management software, MS Office)
Attention to detail
Friendly and professional demeanor
Ability to stay calm under pressure