Description

Job Position: Front Office Staff

Location: Dubai

Job Description:

We are seeking professional and customer-oriented Front Office Staff to join our hotel in Dubai. As part of the front office team, you will be the first point of contact for guests, ensuring a warm welcome and assisting with check-in, check-out, and guest inquiries.

Responsibilities:

Greet and assist guests with check-in and check-out procedures.
Manage guest reservations and room assignments.
Handle guest inquiries and resolve any complaints in a courteous manner.
Provide information about hotel amenities, services, and local attractions.
Coordinate with other departments to ensure guest requests are fulfilled promptly.
Answer phone calls and manage reservations efficiently.
Requirements:

Previous experience in a front office or customer service role preferred.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and stay calm under pressure.
Proficient in using hotel management software and Microsoft Office.
A friendly and welcoming attitude, with attention to detail.