Description

We are looking for a professional and courteous Guest Relations Officer to join the team. The ideal candidate will serve as the first point of contact for guests, ensuring that all visitors receive a warm welcome, personalized assistance, and excellent service throughout their stay or visit.

Key Responsibilities:

Welcome and greet guests in a professional and friendly manner.

Handle guest check-ins, check-outs, and inquiries efficiently.

Respond promptly to guest complaints and requests, ensuring full satisfaction.

Coordinate with other departments (Housekeeping, Front Office, Food & Beverage, etc.) to fulfill guest needs.

Provide information about facilities, services, and local attractions.

Maintain guest records and update feedback logs.

Assist with VIP arrangements, room upgrades, and special events when required.

Ensure the front desk area remains tidy, professional, and well-organized at all times.

Follow company policies and hospitality standards to uphold a high-quality guest experience.