Description

The Hotel is looking for a Supervisor to oversees daily operations within the hotel, ensuring smooth functioning of departments, high-quality guest service, and adherence to company policies and standards. The role requires leadership skills, attention to detail, and the ability to manage a team efficiently.

Key Responsibilities:

Supervise and coordinate daily activities of hotel staff, including housekeeping, front office, and food & beverage teams.

Ensure guests receive high-quality service and promptly address complaints or issues.

Monitor staff performance, provide guidance, and conduct training as needed.

Implement hotel policies, standard operating procedures (SOPs), and safety regulations.

Manage shift schedules and ensure adequate staff coverage.

Maintain cleanliness, hygiene, and operational standards throughout the hotel.

Assist in inventory management and reporting of supplies and equipment.

Collaborate with management to enhance guest satisfaction and operational efficiency.

Handle administrative tasks such as reports, documentation, and staff attendance.