Description

We are looking for a skilled IT Helpdesk Technician to provide technical support, troubleshoot system issues, and ensure smooth IT operations within our organization. The ideal candidate should have strong knowledge of hardware/software troubleshooting and excellent customer-support skills.

 Key Responsibilities

Provide first-level technical support for laptops, desktops, printers, and network devices.

Install, configure, and maintain operating systems (Windows/Mac) and software applications.

Troubleshoot hardware, software, and network issues via phone, email, or remote access.

Manage user accounts, passwords, and access in Active Directory / O365.

Monitor and respond to IT support tickets (L1 support).

Ensure proper documentation of issues and solutions.

Set up new workstations, devices, and peripherals.

Assist with antivirus updates, system backups, and security compliance.

Coordinate with L2/L3 teams for escalated technical problems.

Maintain IT inventory, equipment tracking, and replacement requests.