Description

Job Opportunity: Front Desk Assistant for 5-Star Hotel in Dubai

A luxurious 5-star hotel in Dubai is seeking a dynamic and customer-focused individual to join our team as a Front Desk Assistant. If you have excellent communication skills, a friendly demeanor, and a passion for delivering exceptional guest experiences, we encourage you to apply for this prestigious position.

Key Responsibilities:

Guest Reception: Welcome and assist guests with check-in and check-out processes.
Reservation Management: Handle reservations, inquiries, and room assignments.
Customer Service: Provide information on hotel facilities, services, and local attractions.
Communication: Handle phone calls, emails, and guest requests with professionalism.
Issue Resolution: Address and resolve guest concerns or issues promptly.
Collaboration: Coordinate with other hotel departments for seamless guest experiences.
Requirements:

Previous experience in a front desk or customer service role, preferably in a hotel setting.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in hotel management software is a plus.
Willingness to work in shifts, including weekends and holidays.