Description

Job Vacancy: Customer Service Representative
e looking for friendly and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the primary point of contact for our customers, providing excellent service and resolving inquiries.

Responsibilities:
Respond to customer inquiries via phone, email, and live chat.
Assist customers in placing orders, tracking shipments, and resolving issues.
Provide information about products, services, and promotions.
Maintain accurate and detailed customer records.
Collaborate with other team members to address complex customer concerns.
Ensure timely and satisfactory resolution of customer complaints.
Continuously strive to enhance the overall customer experience.

Qualifications:
Previous experience as a Customer Service Representative or in a similar role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced and dynamic customer service environment.
Familiarity with customer service software and systems.
Empathy and a customer-centric mindset.
Flexibility to work shifts, including evenings, weekends, and holidays.
High school diploma or equivalent.