Description

Job Responsibilities:
Provide first-level technical support to end-users.
Troubleshoot and resolve hardware and software issues.
Assist in the installation and configuration of IT equipment.
Respond to IT-related inquiries and service requests.
Document and maintain accurate records of support activities.

Requirements:
Previous experience as a Help Desk Specialist or in a similar role.
Strong knowledge of IT hardware, software, and operating systems.
Excellent communication and customer service skills.
Ability to analyze and solve technical problems efficiently.
IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Benefits:
Competitive salary and benefits package.
Training and professional development opportunities.
Collaborative and dynamic work environment.