Description

Job Title: Help Desk Administrator

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We pride ourselves on our commitment to excellence and innovation. As we continue to grow, we are seeking a skilled and customer-focused Help Desk Administrator to join our dynamic team.

Responsibilities:
Provide first-line technical support and assistance to users via phone, email, and ticketing system
Respond to user inquiries, troubleshoot issues, and resolve technical problems in a timely and efficient manner
Diagnose and escalate complex issues to appropriate technical teams or vendors for resolution
Install, configure, and maintain hardware, software, and peripheral devices for end-users
Create and maintain user accounts, permissions, and access rights in accordance with company policies and procedures
Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and reliability
Document and update support procedures, troubleshooting guides, and knowledge base articles
Assist with IT projects, upgrades, and implementations as needed
Provide training and guidance to users on IT systems, applications, and best practices
Collaborate with IT team members and other departments to improve processes and enhance user experience

Requirements:
Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Proven experience in a help desk or technical support role, preferably in a corporate environment
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications
Familiarity with ticketing systems, remote desktop tools, and ITIL best practices
Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users effectively
Strong problem-solving and troubleshooting abilities
Ability to work independently and collaboratively in a fast-paced environment
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

Benefits:
Competitive salary based on experience and qualifications
Health insurance
Retirement savings plan
Paid time off and holidays
Training and professional development opportunities
Positive and collaborative work environment