Description

Position Available: Customer Service Executive
Sector: Shipping & Logistics
Location: Dubai/UAE

Job Overview:
We are seeking a proactive and customer-focused Customer Service Executive to manage client interactions, resolve inquiries, and ensure seamless service in our shipping operations.

Key Responsibilities:
Handle customer inquiries via phone, email, and in-person.
Coordinate with logistics teams to track and update shipment status.
Resolve customer issues and escalate when necessary.
Maintain accurate records of transactions and interactions.
Assist in preparing shipping documentation and compliance reports.

Requirements:
High school diploma or equivalent; a degree in Business Administration or related field is a plus.
Experience in customer service, preferably in the shipping/logistics sector.
Strong communication and problem-solving skills.
Proficiency in MS Office and CRM software.
Ability to multitask and work in a fast-paced environment.

What We Offer:
Competitive salary and benefits package.
Opportunities for training and career growth.
A collaborative and supportive work environment.