Description

Position: Customer Service Representative
Location: Dubai, UAE
Job Type: Full-Time

About the Role
We are looking for a friendly and customer-focused Customer Service Representative to assist clients with inquiries, provide information, and ensure customer satisfaction. If you have strong communication skills and enjoy helping people, this role is perfect for you!

Key Responsibilities:
Respond to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and company policies.
Handle and resolve customer complaints in a professional manner.
Process orders, returns, and account updates as needed.
Maintain customer records and update databases.
Collaborate with other departments to resolve issues efficiently.
Ensure a positive and professional customer experience.

Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
Previous experience in customer service or a related field is an advantage.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency in Microsoft Office and customer management software.
Ability to remain calm and professional under pressure.
Willingness to work flexible shifts, including evenings and weekends if required.

Benefits:
Competitive salary with performance incentives.
Health and wellness benefits.
Paid time off and holiday allowances.
Training and career growth opportunities.
Supportive and team-oriented work environment.