Description

We are seeking a friendly, professional, and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers, providing information, resolving issues, and ensuring an excellent customer experience.

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate information about products, services, and company policies.
Resolve customer complaints or concerns efficiently and professionally.
Maintain detailed records of customer interactions and transactions.
Coordinate with other departments to address customer needs.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Stay updated on company products, services, and promotions.
Handle order processing, returns, and exchanges as needed.

Requirements:
High school diploma or bachelor’s degree.
Proven experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Fluent in English; Arabic or other language skills are a plus.
Professional appearance and a customer-first attitude.
Ability to work flexible hours, including weekends or holidays.

Benefits:
Competitive salary.
Visa and medical insurance.
Paid annual leave and public holidays.
Training and career development opportunities.
Positive and multicultural work environment.