Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
Join our team as a Customer Service Representative and play a key role in ensuring a positive experience for our valued customers. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction and loyalty. If you have excellent communication skills, a friendly and helpful attitude, and a passion for delivering outstanding customer support, we encourage you to apply for this position.

Responsibilities:
Respond to customer inquiries and provide information about products, services, and company policies in a clear and courteous manner.
Assist customers in resolving issues, concerns, or complaints, striving to provide effective solutions and ensure a positive customer experience.
Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail and adherence to established procedures.
Maintain accurate records of customer interactions, transactions, and feedback, utilizing the company’s customer relationship management (CRM) system.
Collaborate with other departments, including sales, marketing, and logistics, to address customer needs and improve overall service delivery.
Stay updated on product knowledge and industry trends to provide informed and up-to-date assistance to customers.

Qualifications:
High school diploma or equivalent. Additional education or training in customer service or a related field is a plus.
Previous experience in a customer service role, demonstrating strong communication and problem-solving skills.
Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
Excellent interpersonal skills and the ability to work effectively in a fast-paced and dynamic customer service environment.
Empathy, patience, and a customer-focused mindset to ensure a positive and satisfactory experience for every customer.

Benefits:
Competitive hourly wage or salary, commensurate with experience and qualifications.
Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
Opportunities for career development and advancement within the company.
A supportive and collaborative work environment that values teamwork and customer satisfaction.