Description

Job Title: Reservation Agent

Location: Jumeirah, Dubai

Job Description:
We are seeking a highly motivated and detail-oriented Reservation Agent to join our esteemed 5-star hotel in Jumeirah. The ideal candidate will be responsible for handling reservations, providing excellent customer service, and ensuring a seamless booking experience for our guests. The Reservation Agent will play a pivotal role in maximizing room bookings and contributing to the overall success of our hotel.

Key Responsibilities:
Handle incoming reservation inquiries via phone, email, and online platforms
Assist guests with booking accommodations, special requests, and inquiries
Maintain up-to-date knowledge of room availability, rates, and hotel services
Process reservations accurately and in a timely manner
Collaborate with other hotel departments to ensure guest needs are met
Provide information about the hotel’s facilities, services, and policies
Handle changes and cancellations according to established procedures
Upsell additional services and amenities to enhance the guest experience

Requirements:
Proven experience as a Reservation Agent or in a similar role, preferably in a luxury hotel
Strong communication and interpersonal skills
Proficiency in using reservation software and hotel management systems
Excellent organizational and multitasking abilities
Knowledge of local attractions and amenities in Jumeirah
Impeccable grooming and professional appearance
High school diploma or equivalent; additional education in hospitality is a plus

Benefits:
Competitive salary and performance-based bonuses
Opportunities for career development within the luxury hospitality industry
Employee discounts and other benefits
Supportive and collaborative work environment