Description

Job Title: IT Support Specialist

Location: Dubai, UAE

Job Description:
We are seeking a talented and customer-focused individual to join our IT team as an IT Support Specialist. The ideal candidate will play a key role in providing technical support to our employees, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
Provide first-level technical support to end-users via phone, email, or in-person
Diagnose and resolve hardware and software issues in a timely manner
Install, configure, and maintain computer systems and peripherals
Collaborate with other IT team members to escalate and resolve complex issues
Assist in the setup and maintenance of IT infrastructure
Respond to user inquiries and educate them on IT best practices
Perform routine system upgrades and software updates
Maintain accurate records of IT support activities

Requirements:
Proven experience as an IT Support Specialist or in a similar role
Strong knowledge of Microsoft Windows and Office applications
Familiarity with computer hardware and networking concepts
Excellent troubleshooting and problem-solving skills
Customer-oriented with strong communication skills
IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Bachelor’s degree in Computer Science or a related field is preferred

Benefits:
Competitive salary and opportunities for career development
Health insurance and other benefits
Positive and collaborative work environment
Ongoing training and professional development