Description

Job Title: IT Support

Location: Dubai, UAE

Job Description:
Join our IT team as an IT Support specialist and contribute to the smooth operation of our technology infrastructure. We are seeking a knowledgeable and customer-focused individual to provide technical assistance to our employees.

Key Responsibilities:
Provide technical support to end-users for hardware and software issues
Troubleshoot and resolve IT-related problems in a timely manner
Install, configure, and maintain computer systems and applications
Set up and manage user accounts and permissions
Collaborate with other IT team members on projects and initiatives
Respond to IT helpdesk tickets and provide excellent customer service
Conduct regular system and network maintenance tasks
Keep abreast of technology trends and updates
Assist in the development and implementation of IT policies and procedures
Train end-users on the use of hardware and software

Requirements:
Proven experience as an IT Support Specialist or in a similar role
Strong knowledge of hardware, software, and network systems
Excellent problem-solving and communication skills
Ability to prioritize and manage multiple tasks
Familiarity with ITIL principles is a plus
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Bachelor’s degree in Information Technology or a related field is preferred

Benefits:
Competitive salary based on experience
Opportunities for career development and advancement
Positive and collaborative work environment
Health insurance and other benefits