Description

Job Title: IT Support Expert

Location: Dubai, UAE

Job Description:
Join our Information Technology team as an IT Support professional and play a key role in ensuring the smooth operation of our IT systems. We are seeking a knowledgeable and customer-focused individual to provide technical assistance to our staff.

Key Responsibilities:
Provide technical support to end-users on hardware, software, and network-related issues
Install, configure, and troubleshoot computer systems and peripherals
Assist in the setup and maintenance of IT infrastructure
Respond to IT support tickets and resolve issues in a timely manner
Collaborate with other IT team members to address complex technical problems
Conduct training sessions for staff on IT-related topics
Maintain accurate records of IT support activities
Stay updated on industry trends and emerging technologies
Implement and enforce IT security protocols
Perform other IT-related tasks as assigned

Requirements:
Proven experience in IT support or a related field
Strong knowledge of computer systems, networks, and hardware
Excellent problem-solving and communication skills
Familiarity with IT support tools and ticketing systems
Technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Bachelor’s degree in Information Technology or a related field is preferred

Benefits:
Competitive salary based on experience
Opportunities for career development and advancement
Positive and collaborative work environment
Health insurance and other benefits