Description

We are seeking a friendly, empathetic, and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping others.
Responsibilities:
• Handle incoming customer inquiries via phone, email, chat, or in-person in a courteous and professional manner.
• Provide accurate and timely information to customers regarding products, services, pricing, and policies.
• Assist customers with placing orders, processing returns, and resolving billing issues.
• Troubleshoot and resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
• Process customer requests for refunds, exchanges, or replacements according to company policies.
• Follow up with customers to ensure satisfaction and address any additional needs or concerns.
• Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Identify opportunities for process improvements and share feedback with management.
Qualifications:
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in customer service, retail, hospitality, or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in computer skills and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Employee discounts
• Professional development opportunities