Description

Responsibilities:
Respond promptly to customer inquiries via phone, email, and social media platforms.
Handle customer complaints and resolve issues in a professional and timely manner.
Provide product information, pricing details, and delivery/shipping information to customers.
Process orders, returns, and exchanges accurately and efficiently.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure seamless customer experiences.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Identify opportunities for upselling and cross-selling products and services.
Assist in developing and implementing customer service policies and procedures.

Requirements:
Bachelor’s degree or equivalent.
Prior experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Proficient in MS Office applications and customer service software.
Ability to multitask and work in a fast-paced environment.
Fluency in English; knowledge of additional languages is a plus.