Description

Responsibilities:

Respond to customer inquiries via phone, email, and chat.
Assist customers in resolving issues and addressing concerns.
Provide information about products/services and promotions.
Process orders, returns, and exchanges accurately and efficiently.
Maintain customer records and update information as needed.
Collaborate with team members to ensure excellent customer service.
Requirements:

Proven experience as a Customer Service Agent or in a similar role.
Excellent communication and interpersonal skills.
Ability to handle a high volume of inquiries with professionalism.
Familiarity with CRM software and customer service best practices.
Positive attitude and a commitment to customer satisfaction.