Description

Job Title: Customer Service Representative

Job Overview:
We are looking for a friendly and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be passionate about helping others and providing exceptional service to our valued customers.

Responsibilities:
Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly and courteously.
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Assist customers with product information, order status, and general inquiries.
Process orders, returns, and exchanges accurately and efficiently.
Maintain customer records and update databases with relevant information.
Collaborate with other departments to escalate complex issues and ensure timely resolution.
Provide feedback to management on customer trends, issues, and suggestions for improvement.
Uphold company policies and procedures related to customer service and data privacy.

Requirements:
Previous experience in customer service or a related field is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to customer issues.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in computer systems and experience with CRM software is a plus.
Empathetic and patient demeanor when interacting with customers.
Flexibility to work evenings, weekends, and holidays as needed.

Benefits:
Competitive salary.
Opportunities for career growth and advancement.
Positive and supportive work environment.