Description

Responsibilities:

Greeting guests upon arrival and providing them with information about hotel facilities and services
Assisting guests with check-in and check-out processes, including handling reservations and payments
Responding to guest inquiries and resolving any issues or complaints in a timely and professional manner
Coordinating with other hotel departments to ensure guest satisfaction and smooth operations
Maintaining a welcoming and hospitable atmosphere in the hotel lobby and public areas
Providing support to the front desk staff and other hotel personnel as needed

Requirements:

Previous experience in customer service or hospitality roles, preferably in a hotel setting
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-focused attitude
Ability to work well under pressure and in a fast-paced environment
Proficiency in relevant computer software and reservation systems
Fluency in English; knowledge of other languages is a plus