Description

Responsibilities:

Respond to customer inquiries and provide information about products or services
Resolve customer complaints and ensure satisfaction
Process orders, returns, and exchanges in a timely and efficient manner
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to address customer issues and improve service
Stay up-to-date on product knowledge and company policies

Requirements:

Proven experience as a Customer Support Representative or in a similar role
Excellent communication and problem-solving skills
Ability to handle stressful situations with patience and professionalism
Familiarity with CRM systems and practices
Strong multitasking and organizational abilities
Positive attitude and commitment to customer satisfaction