Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are currently seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. If you have a passion for helping others and thrive in a fast-paced environment, we invite you to apply.

Responsibilities:
Serve as the primary point of contact for customers via phone, email, chat, or in-person interactions.
Assist customers with inquiries, concerns, and requests in a professional and timely manner.
Provide product information, pricing, and availability to customers as needed.
Process orders, returns, exchanges, and refunds accurately and efficiently.
Resolve customer complaints and escalate complex issues to the appropriate department or supervisor.
Maintain accurate records of customer interactions and transactions using our CRM system.
Follow up with customers to ensure resolution and satisfaction with their experience.
Collaborate with other departments, including sales, operations, and technical support, to address customer needs effectively.
Stay informed about company products, services, policies, and promotions.
Meet or exceed established customer service and performance targets.

Requirements:
High school diploma or equivalent; some college education preferred.
Previous experience in customer service or a related field is a plus.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional in stressful situations.
Proficiency in using computers and navigating multiple software applications.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Positive attitude and willingness to learn and adapt in a dynamic environment.
Ability to work independently and as part of a team to achieve common goals.
Commitment to providing outstanding service and building positive customer relationships.

Benefits:
Competitive hourly wage or salary based on experience.
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for advancement and career development.
Paid time off and holidays.
Employee discounts on company products or services.
Positive and inclusive work environment.