Description

Responsibilities:

Answer incoming calls and assist customers with inquiries or concerns.
Provide information about products/services and address customer needs.
Process orders, payments, and troubleshoot issues efficiently.
Follow call scripts and guidelines to ensure consistent service.
Record accurate and detailed information in the CRM system.
Collaborate with team members to meet customer satisfaction targets.
Requirements:

Proven experience as a Call Center Agent or in a similar role.
Excellent communication and interpersonal skills.
Ability to handle a high volume of calls and work under pressure.
Familiarity with CRM software and call center procedures.
Positive attitude and a commitment to customer service.