Description

Job Title: Call Center Associates

Location: Dubai

Employment Type: Full-time

About Us:
We pride ourselves on delivering exceptional customer service and support to our clients. We are currently seeking motivated and customer-focused individuals to join our team as Call Center Associates. If you are passionate about helping customers and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner.
Assist customers with inquiries, concerns, and product/service information.
Provide accurate and timely resolution to customer issues and complaints.
Process orders, returns, and exchanges efficiently and accurately.
Maintain detailed and accurate records of customer interactions and transactions.
Follow company policies and procedures for handling customer inquiries and escalations.
Collaborate with other departments to resolve complex customer issues.
Meet or exceed performance goals for call quality, productivity, and customer satisfaction.
Stay up-to-date on product knowledge, company policies, and industry trends.
Participate in ongoing training and development programs to enhance skills and knowledge.

Requirements:
High school diploma or equivalent; college degree preferred.
Previous experience in a customer service or call center environment is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to multitask and work effectively in a fast-paced environment.
Proficiency in computer systems and software applications.
Ability to maintain composure and professionalism under pressure.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Positive attitude and willingness to learn and adapt to change.

Benefits:
Competitive salary and performance-based incentives.
Comprehensive benefits package, including health insurance and retirement plans.
Paid training and career development opportunities.
Positive and inclusive work environment.
Employee discounts on products and services.