Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are currently seeking enthusiastic and dedicated Customer Service Representatives to join our team and help us maintain our commitment to customer satisfaction. If you are passionate about helping people, solving problems, and providing outstanding service, we encourage you to apply for this position.

Responsibilities:
Serve as the first point of contact for customers via phone, email, chat, or in-person interactions, providing timely and professional assistance.
Answer customer inquiries, resolve complaints, and address service-related issues with empathy, patience, and a focus on problem resolution.
Provide product information, pricing details, and technical support to customers, guiding them through the purchasing process and helping them make informed decisions.
Process orders, returns, and exchanges accurately and efficiently, ensuring all transactions comply with company policies and procedures.
Update customer accounts, records, and databases with relevant information, including contact details, order status, and service requests.
Collaborate with other departments, including sales, logistics, and technical support, to coordinate responses to customer inquiries and resolve escalated issues.
Follow up with customers to ensure satisfaction with products, services, or resolutions provided, and address any additional concerns or feedback.
Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences, contributing to revenue growth and customer loyalty.
Stay informed about product features, promotions, and company policies, participating in training sessions and keeping up-to-date on industry trends.
Contribute to a positive and collaborative team environment, sharing knowledge, best practices, and feedback to support continuous improvement.

Requirements:
High school diploma or equivalent qualification required; additional education or training in customer service or related field preferred.
Proven experience in a customer service role, call center, or similar environment preferred but not required; we welcome candidates with a passion for helping others and strong communication skills.
Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively to diverse audiences.
Active listening skills, empathy, and a customer-focused mindset, with the ability to understand and address customer needs and concerns.
Strong problem-solving abilities, resourcefulness, and the ability to think quickly and adapt to changing situations.
Proficiency in computer skills, including familiarity with CRM software, email systems, and Microsoft Office applications.
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced, high-volume environment.
Flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on business needs.
Commitment to upholding company values, policies, and service standards, with a dedication to delivering a positive customer experience.

Benefits:
Competitive salary and opportunities for performance-based incentives or bonuses.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Ongoing training and professional development opportunities to enhance skills and knowledge in customer service and related areas.
Supportive work environment with a collaborative team of customer service professionals.
Opportunities for career growth and advancement within the company.