Description

As a Customer Care Executive, you will be responsible for providing exceptional customer service to our guests and ensuring their needs are met throughout their stay. You will be the primary point of contact for guest inquiries, requests, and concerns, and will work closely with other departments to ensure seamless communication and resolution of issues.

Key Responsibilities:

Respond to guest inquiries and requests promptly and professionally.
Assist guests with check-in and check-out processes.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
Address and resolve guest complaints and concerns in a timely and effective manner.
Provide information about our services, amenities, and local attractions to guests.
Maintain accurate records of guest interactions and feedback.
Collaborate with team members to ensure a positive and memorable guest experience.

Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Fluency in English; additional languages are a plus.