Description

Job Title: Call Centre Representative

Job Description:
We are hiring Call Centre Representatives to join our customer-focused team. As a key player in our organization, you will be responsible for handling inbound and outbound calls, providing exceptional service, and addressing customer inquiries. If you have excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment, we want to hear from you.

Responsibilities:
Answer incoming calls and respond to customer inquiries.
Provide information about products, services, and resolve customer issues.
Utilize scripts and training to handle various customer scenarios.
Maintain accurate and detailed customer records.
Follow communication procedures, guidelines, and policies.
Meet performance targets for call quality and efficiency.
Collaborate with team members to ensure customer satisfaction.
Stay updated on product knowledge and industry developments.
Upsell products or services when appropriate.
Escalate complex issues to appropriate channels.

Requirements:
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Positive and customer-focused attitude.
Ability to handle high call volumes and stressful situations.
Basic computer skills and familiarity with CRM software.
Previous experience in a call center or customer service role is a plus.