Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are a leading provider of software solutions, consumer electronics, healthcare products committed to delivering exceptional customer experiences. We take pride in our dedication to customer satisfaction and strive to exceed expectations at every touchpoint. As we continue to grow, we are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

Responsibilities:
Serve as the first point of contact for customers via phone, email, chat, and social media channels
Respond promptly to customer inquiries, concerns, and requests with professionalism and empathy
Provide accurate information about products, services, pricing, and policies to assist customers in making informed decisions
Process orders, returns, exchanges, and refunds according to company guidelines and procedures
Troubleshoot technical issues and provide troubleshooting assistance for products and services
Escalate complex issues to appropriate departments or supervisors for resolution
Follow up with customers to ensure satisfaction, gather feedback, and address any additional needs or concerns
Maintain customer records, account information, and interactions in the company’s CRM system
Collaborate with cross-functional teams, including sales, marketing, and operations, to resolve customer issues and improve service delivery
Adhere to company policies, quality standards, and service level agreements (SLAs)

Requirements:
High school diploma or equivalent; college degree preferred
Previous experience in customer service, retail, hospitality, or a related field preferred but not required
Excellent communication and interpersonal skills, with a friendly and professional demeanor
Strong problem-solving abilities and a passion for helping others
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Proficiency in computer applications and software, including Microsoft Office Suite and CRM systems
Willingness to learn and adapt to new technologies, products, and processes
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed
Commitment to providing exceptional customer service and representing the company’s brand values

Benefits:
Competitive hourly wage or salary based on experience and qualifications
Health insurance options
Retirement savings plan
Paid time off and holidays
Training and professional development opportunities
Career advancement potential
Positive and supportive work environment