Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are dedicated to delivering exceptional customer service and building positive relationships with our clients. As we continue to grow, we are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

Responsibilities:
Serve as the first point of contact for customers via phone, email, chat, or in-person interactions
Respond promptly to customer inquiries, concerns, and requests with accuracy and professionalism
Provide information about products, services, pricing, and promotions to assist customers in making informed decisions
Process orders, returns, refunds, and exchanges according to company policies and procedures
Resolve customer issues and complaints efficiently and effectively, escalating complex issues to the appropriate department or supervisor as needed
Maintain customer accounts and records accurately, including updating contact information and order details
Follow up with customers to ensure satisfaction with products, services, and resolutions provided
Stay informed about company products, policies, and procedures to provide accurate and up-to-date information to customers
Collaborate with other departments, including sales, marketing, and operations, to address customer needs and improve overall customer experience
Meet or exceed performance goals and targets for customer service metrics, including response times, resolution rates, and customer satisfaction scores

Requirements:
High school diploma or equivalent
Previous experience in customer service or a related field preferred but not required
Excellent communication and interpersonal skills, both verbal and written
Strong problem-solving and conflict resolution abilities
Ability to multitask and prioritize tasks in a fast-paced environment
Proficiency in computer and technology skills, including knowledge of customer service software and systems
Positive attitude, empathy, and patience when interacting with customers
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

Benefits:
Competitive hourly wage or salary
Health insurance
Retirement savings plan
Paid time off and holidays
Training and development opportunities
Supportive and collaborative work environment