Description

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product information, order status, and issue resolution.
Process orders, returns, and exchanges accurately and efficiently.
Collaborate with other departments to resolve customer issues and improve overall customer experience.
Maintain a high level of product knowledge and stay up-to-date on company policies and procedures.

Requirements:

Bachelor’s degree or equivalent work experience.
1-2 years of customer service experience, preferably in a retail or e-commerce environment.
Excellent communication skills, both written and verbal.
Strong problem-solving and decision-making abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and CRM software.