Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We are currently seeking passionate and dedicated individuals to join our team as Customer Service Representatives. If you are enthusiastic about helping customers, resolving issues, and providing outstanding service, we invite you to apply for this position.

Responsibilities:
Respond to customer inquiries and provide information about products, services, and policies.
Assist customers with placing orders, processing returns, and resolving billing issues.
Handle incoming calls, emails, and live chat inquiries in a professional and courteous manner.
Listen actively to customers’ concerns and empathize with their needs and frustrations.
Troubleshoot and resolve customer complaints and escalate complex issues to the appropriate department.
Maintain accurate records of customer interactions and transactions using CRM software.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Collaborate with other team members and departments to ensure a seamless customer experience.
Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
Adhere to company policies and procedures regarding customer interactions, data privacy, and security.

Requirements:
Previous customer service experience preferred but not required; training will be provided.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to addressing customer needs.
Ability to remain calm and professional in high-pressure situations.
Empathetic and patient attitude toward customers’ concerns and inquiries.
Proficiency in using computer systems and familiarity with CRM software is a plus.
Flexibility to work evenings, weekends, and holidays as needed.
High school diploma or equivalent; additional education or certification in customer service is a plus.

Benefits:
Competitive hourly wage or salary based on experience and qualifications.
Health insurance, retirement plans, and other benefits.
Opportunities for career growth and advancement within the company.
Positive and collaborative work environment with supportive team members.
Ongoing training and professional development opportunities.

How to Apply:
If you are passionate about providing excellent customer service and are committed to making a positive impact, we encourage you to apply for the position of Customer Service Representative. Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role