Description

Position: Contact Center Officer

Responsibilities:

Manage and oversee daily operations of the contact center
Supervise and support contact center agents
Monitor and evaluate agent performance
Handle escalated customer inquiries and complaints
Ensure adherence to quality and service standards
Conduct training sessions for contact center staff
Prepare reports on contact center activities and performance

Requirements:

Previous experience in a contact center role is required
Proven experience in a supervisory or leadership position
Strong communication and interpersonal skills
Ability to handle high-pressure situations
Familiarity with contact center technologies and systems

Location: Dubai