Description

Job Opportunity: Customer Service Representative
Location: Dubai, UAE

Our company is currently seeking energetic and customer-focused individuals to join our Customer Service team in Dubai. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our clients and resolving their inquiries and concerns.

Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Provide information about products, services, pricing, and promotions to customers.
Assist customers with placing orders, processing returns, and tracking shipments.
Resolve customer complaints and issues promptly and effectively.
Escalate complex or unresolved problems to the appropriate department for further assistance.
Maintain accurate records of customer interactions and transactions.
Collaborate with other team members to ensure customer satisfaction and retention.
Stay updated on company policies, procedures, and product offerings.
Requirements:

High school diploma or equivalent.
Previous experience in customer service or a related role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to work well in a team environment and handle high-volume calls.
Proficiency in using customer service software and computer systems.
Flexibility to work shifts, including evenings, weekends, and holidays.
Benefits:

Competitive salary and performance-based incentives.
Health and wellness benefits.
Comprehensive training and development programs.
Supportive and inclusive work environment.