Description

Responsibilities:

Handling inbound and outbound calls in a professional and courteous manner
Providing information, assistance, and support to customers regarding products or services
Resolving customer inquiries, complaints, and issues promptly and effectively
Recording and maintaining accurate records of customer interactions and transactions
Following company policies and procedures for call handling and escalation
Meeting or exceeding performance targets for call quality, productivity, and customer satisfaction
Collaborating with team members and other departments to ensure customer needs are met

Requirements:

Proven experience as a call center executive or similar customer service role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Proficiency in using call center software and computer systems
Flexibility to work shifts, including evenings, weekends, and holidays
Bachelor’s degree or equivalent qualification preferred