Description

Responsibilities:

Handle inbound and outbound calls professionally and courteously.
Provide accurate information and assistance to customers regarding products, services, and inquiries.
Resolve customer complaints and concerns promptly and effectively.
Process orders, returns, and exchanges efficiently while adhering to company policies.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to ensure customer satisfaction and resolution of issues.
Requirements:

Previous experience in a call center or customer service role preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively.
Proficiency in computer systems and ability to learn new software quickly.