Description

Job Title: Customer Service Representative
Location: Dubai, UAE
Job Type: Full-Time

Job Description:
We are looking for a friendly and professional Customer Service Representative to assist our customers and ensure their satisfaction. The ideal candidate will handle inquiries, provide information, and resolve any issues efficiently while maintaining a positive company image.

Key Responsibilities:
Respond to customer inquiries via phone, email, or in person

Provide accurate information about products, services, and policies

Handle complaints and resolve customer issues in a timely manner

Process orders, returns, and exchanges

Maintain detailed records of customer interactions

Follow up with customers to ensure satisfaction

Coordinate with other departments to fulfill customer needs

Qualifications & Skills:
High school diploma or equivalent

Previous customer service experience is preferred

Strong communication and problem-solving skills

Ability to stay calm and professional under pressure

Basic computer skills and familiarity with customer service software

Friendly and approachable personality

Good organizational skills and attention to detail