Description

We are looking for a professional and customer-focused Customer Service Representative to handle inquiries, assist clients, and ensure a smooth customer experience. The ideal candidate should have strong communication skills and a positive attitude.

Job Responsibilities:

Handle customer inquiries through phone, email, or in person

Provide accurate information regarding products, services, and policies

Resolve customer complaints professionally and efficiently

Maintain customer records and update databases as required

Process orders, returns, and service requests

Coordinate with internal departments to solve customer issues

Follow up on customer concerns to ensure satisfaction

Ensure high levels of customer satisfaction through friendly service

Prepare daily reports and documentation related to customer interactions

Perform additional administrative tasks assigned by management

Requirements:

Previous experience in customer service or call center preferred

Excellent communication and interpersonal skills

Ability to handle stressful situations with patience

Good computer skills (MS Office & basic data entry)

Problem-solving attitude and attention to detail

Must be currently inside UAE